FAQ's

FREQUENTLY ASKED QUESTIONS & PICKUP POLICIES 

Gift Certificates

  • Q: Do you sell gift cards?
    • A: Yes! You can purchase gift cards here. They can be used online and in store. You can also purchase paper gift certificates at our physical location, which can only be used in store.  
  • Q: I have a paper gift certificate from a previous year. Can I use it? 
    • A: Yes. Keep in mind that our gift certificates never expire!


Tray Returns

  • Q: Do you take pots and trays back?
    • A: Due to the potential for the spread of plant diseases, we do not take back used pots. We will happily take back any of our used trays. We encourage all of our customers to reuse or bring back any trays, or bring a box to carry your plants. 

 
Greenhouse Operations 

  • Q: When do you open for the season? 
    • A: Depending on the weather, we open mid-April to early May. Check back often! 
    • Are you going to have X/Y/Z plant?
      • A: We grow hundreds of varieties of plants, and we’re growing all of our regular stock this season. 
    • Q: Can I reserve plants to be picked up later in the season?
      • A: No, we do not take pre-orders due to space constraints. As plants are ready for sale, they'll be available to purchase at our greenhouse and on the website.


    Curbside Pickup

    • Q: When can I pick up my order?
      • A: You'll receive an email when your order is ready for pickup. Come any time during our business hours to collect your order. 
    • Q: How do I pick up my purchase? 
      • A: When you’ve arrived, please enter through the front door and we’ll bring your order to the window or direct you where to pick up.